Case Architecture 01

Jio Digital Delivery

Building Gujarat's first telecom D2C operation from zero.

In 2015, telecom was retail-only. Doorstep delivery didn't exist, and there was no system to fulfill digital demand at scale with a 48-hour SLA.

Built a hub-and-spoke logistics grid. Connected online demand to 126 retail centres with live tracking and local fulfillment.

System Outcomes

Reached 3,000 daily orders at 94% on-time delivery, generating ₹10 Cr in annual revenue.

Tripled per-store output from 4 to 12 units by optimizing local routing and SLAs.

The Gujarat model became the template for Jio's national D2C rollout across India.